The Fraud Process Integration (FPI) Fraud Risk Officer will be responsible for leading the Retail Bank FPI Ops Liaison function within GCB Fraud Prevention Organization supporting Citi Retail Bank. Key focus of the role will be to lead execution activities and to quickly assess potential impacts and risks to both the Fraud Prevention and Analytic teams as well as the Fraud Operational areas to ensure operational impacts or adverse treatment to our customer are avoided.

The Fraud Process Integration (FPI) Operations Liaison lead responsibilities include:

• Manage the daily operations and workflow for a team of Fraud Process Integration Fraud Risk Sr. Analysts (Grade C12).
• Provide thought leadership to drive change through ongoing monitoring and engagement with key stakeholders.
• Leverage understanding of operational policies and procedures to ensure potential impacts of fraud policy changes are clearly identified and communicated
• Lead efforts to research and respond to customer complaints originating from ERU/senior management and drive initiatives to improve processes and optimize customer experience
• Responsible for identifying gaps in current processes and determining root cause analysis to ensure issues are addressed quickly and effectively.
• Lead efforts to improve efficiency to maximize ability to mitigate fraud threats through optimal engagement between fraud policy, analytics, and operations
• Communication of changes coming from Fraud Prevention, Analytics or Operations
• Coordinating procedure development for new initiatives driven by Fraud Policy.
• Ensure execution of key initiatives is delivered successfully and defects are not introduced that could impact our customer base negatively or adversely impact our business P&L.
• Build and utilize extensive network of stakeholders throughout the business to effectively monitor process impacts, gain consensus, and influence to achieve objectives.

Qualifications:

• 5+ years’ experience in the banking industry, with specific experience in risk management. 
• Requires background in fraud processes and customer interaction. Prefer direct experience in Citi Retail Bank related fraud management.
• A strong understanding of the fraud life cycle and how to identify specific opportunities within fraud processes to address customer pain points and improve our customer experience is preferred. 
• Exceptional attention to detail with strong organizational skills.
• Excellent written and verbal communication.
• Excellent time management skills and the ability to work to tight deadlines.
• Ability to remain nimble and prioritize workflow based on business need.
• Strong ability to oversee and manage multiple efforts/projects simultaneously.

Education:

• Bachelor’s degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Retail Banking Fraud experience, preferred

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Job Family Group:

Risk Management

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Job Family:

Fraud Risk

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Sep 21, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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