Application Tech Support Practitioner

Posted:
9/6/2024, 12:17:41 AM

Location(s):
Pune, Maharashtra, India ⋅ Maharashtra, India

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365 SharePoint Online Development
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : BCA in Computers BSc in Any Specialization BTech BE in Any Specialization

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of the system or application. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge of Microsoft 365 SharePoint Online Development. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge of Microsoft 365 SharePoint Online Development. - Collaborate with cross-functional teams to ensure the smooth functioning of the system or application. - Communicate effectively with clients and stakeholders, utilizing exceptional communication skills to keep world-class systems running. Professional & Technical Skills: - Must To Have Skills: Experience in Microsoft 365 SharePoint Online Development. - Good To Have Skills: Experience in other Microsoft 365 applications such as Teams, PowerApps, and Power Automate. - Strong understanding of system or application support and maintenance. - Experience in troubleshooting and problem-solving. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft 365 SharePoint Online Development. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Pune office.

BCA in Computers BSc in Any Specialization BTech BE in Any Specialization

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing