What you will do

We are seeking a strategic Senior Program Manager to own and drive the portfolio of programs that define our Digital Employee Experience and transform our IT service delivery model. This is a pivotal leadership role responsible for translating business strategy into actionable technology programs, modernizing our core services through automation and innovation, and elevating IT's role to that of a strategic business partner. You will be a business-minded leader, responsible for a wide portfolio of initiatives that directly impact the productivity and satisfaction of every employee at Johnson Controls. The ideal candidate is a master of navigating complexity, an expert in both program governance and organizational strategy, and a passionate advocate in data, automation, and AI for leveraging technology to drive business success.

How you will do it

• Organizational & Service Strategy Leadership:

  • Partner with senior leadership to define and execute an IT service strategy that directly supports and enables overarching business objectives.

  • Lead and orchestrate large-scale transformation programs, from business case development and scoping through to execution, monitoring, and benefits realization.

  • Develop and manage the program portfolio's budget, including financial forecasting, cost-benefit analysis, and reporting on financial performance and ROI.

  • Proactively identify, analyze, and mitigate program risks, overseeing gaps between teams, processes, and systems to ensure successful delivery of business value.

  • Establish and govern a reporting framework, providing clear visibility to senior leadership on milestones, performance, and the business impact of the portfolio.

• Service Modernization & Business Process Automation:

  • Spearhead strategic initiatives to modernize and automate IT and business services, focusing on improving the user experience, increasing efficiency, and reducing manual processes.

  • Serve as the program lead for the strategic evolution of enterprise platforms partnering with business stakeholders to develop a roadmap that maximizes the platform's value through automation.

  • Champion the use of automation and AI within business and support processes, designing and implementing programs that leverage emerging technologies to improve service quality and efficiency.

• End User Experience (EUC) Transformation:

  • Drive strategic programs to modernize the end-user computing environment for  employees, directly linking technology improvements to gains in productivity and user satisfaction.

  • Oversee programs governing the end-to-end lifecycle of all user assets, ensuring cost-effective management and minimal disruption to the business.

  • Partner with Information Security to ensure all EUC programs and solutions mitigate business risk and comply with corporate security policies.

• Data-Driven Business Insights & Continuous Improvement:

  • Establish and manage a robust framework for transforming raw operational data into actionable business intelligence that informs strategic decisions.

  • Utilize data visualization tools to create dashboards and reports that communicate performance trends and highlight opportunities for business process improvement.

  • Drive a culture of continuous service improvement (CSI) by leading root cause analysis efforts and implementing data-backed initiatives to enhance service delivery.

• Business Partnership & Stakeholder Management:

  • Serve as the primary point of communication for the program portfolio, providing clear, concise, and regular updates on status, risks, and business value to senior management and executive teams.

  • Lead and influence cross-functional teams without direct reporting authority, fostering a collaborative approach to achieve shared business objectives.

  • Manage relationships with key technology vendors and service providers, leading contract negotiations and governing vendor performance to ensure alignment with strategic goals.

What we look for

• 8-10 years well-rounded business and IT experience, ideally in multinational companies

• Previous experience in an enterprise scale IT organization environment

• Experienced in working in a global matrixed organization with cross-functional collaboration

• Proven ability to transform the IT Service Portfolio

• Strong organizational strategic insights, business partnering, and work across IT

• Demonstrable experience developing multi-year strategic roadmaps and presenting business cases to Senior IT leadership.

• Solid experience leading automation and AI initiatives

• Excellent communication and interpersonal abilities—you’re approachable, clear, and confident when working with people at all levels

• Strong data acumen with proficiency in data analysis tools and experience working with Power BI for data visualization and reporting

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