Your Role with Us

As a Medical Claims Assessor, you’ll play a vital role in delivering peace of mind to our customers when they need it most. You’ll manage claims with speed, accuracy, and empathy - ensuring timely assessments, correct payments, and proactive risk management. In this fast-paced environment, you’ll build strong relationships with internal teams and external partners, working collaboratively to create positive outcomes. Your commitment to innovative, thoughtful service will make a real difference in people’s lives, while giving you opportunities to grow and develop within a supportive, dynamic team.

Your Impact

• Drive fair outcomes by assessing and investigating claims with precision, applying sound judgment to ensure timely and accurate decisions.

• Create clarity and confidence for customers through empathetic communication, making complex decisions easy to understand.

• Strengthen partnerships by building trusted relationships with internal teams and external stakeholders to enable seamless claims processing.

• Safeguard integrity by proactively managing risk, detecting potential fraud, and presenting clear recommendations to the Claims Committee.

• Champion progress by contributing to continuous improvement initiatives, sharing insights, and supporting projects that enhance the customer experience.

Your Capabilities

• You have strong attention to detail and sound judgment, enabling you to make accurate decisions in a fast-paced environment.

• You bring excellent communication skills and a customer-focused mindset, ensuring clarity and empathy in every interaction.

• You have experience in administration, customer service, or claims processing - ideally within health, insurance, or financial services.

• You may also have a relevant qualification such as NCEA Level 2 or 3, or equivalent, which supports your technical understanding.

• It’s great if you enjoy collaborating with others and contributing to continuous improvement initiatives that enhance processes and outcomes.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

We welcome and value people from all walks of life. Whatever your background, identity, or lived experience, we believe your unique perspective can help us achieve our purpose. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.

Job ad expires Monday 12th of December, close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.