Our growth is creating great opportunities! Our team is growing and we want to hire the most talented people we can. Once you've had a chance to explore our current open positions, please apply to the one you feel best suits you! You can keep track of your progress in the selection process as well as stay updated on new positions that might interest you. 

Shift

M-F 8 a.m. to 5 p.m.

Scheduled Weekly Hours

40

POSITION PURPOSE:

This position plays a vital role in enhancing the patient experience by providing technical and navigational support for the Epic MyChart patient portal. This position serves as the first point of contact for patients needing assistance with accessing, understanding, and using MyChart features, including appointment scheduling, test results, messaging providers, and managing personal health information.

ESSENTIAL FUNCTIONS:

• Provide real-time support to patients via phone, email, and chat for MyChart-related inquiries.

• Assist patients with account creation, password resets, and login issues.

• Troubleshoot technical issues and escalate complex problems to the appropriate IT or clinical support teams.

• Document all interactions and resolutions in the ticketing system.

• Educate patients on the benefits and functionalities of MyChart to promote engagement and self-service.

• Assist with internal staff education on the benefits of the MyChart portal and provide guidance on basic troubleshooting steps they can use when helping patients in person.

• Ensure compliance with HIPAA and hospital privacy/security policies in all interactions.Answers incoming phone lines, screen calls and takes messages for physician and support staff. Documents phone calls into the EMR, tasking to the appropriate personnel.

SPECIALIZED KNOW-HOW & REQUIREMENTS:

• High school diploma or equivalent required

• 1+ year of experience in a customer service, help desk, or healthcare support role required

• Strong communication and interpersonal skills required

• Proficiency with computers, web-based applications, and mobile devices requried

• Ability to explain technical concepts in a patient-friendly manner required

• Experience with Epic MyChart or other patient portal systems preferred.

• Bilingual (Spanish or other languages) a plus

• Familiarity with healthcare terminology and patient access workflows preferred

Compensation Range

$16.75 - $25.13

Available Benefits for Benefit Eligible Positions

Health and Dental Insurance

IMRF (Illinois Municipal Retirement Fund)

Retirement Fund (457 and 401A Plan)

Medical and Dependent Care Flexible Spending

Life Insurance

Short and Long Term Disability

Optional Insurances

Paid Time Off

Tuition Reimbursement and Loan Forgiveness

Gift Shop Discount

CGH Day Care Discount

CGH Dietary Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Thank you for your interest in a career at CGH Medical Center.