Job Summary

The Systems Analyst Assoc role collaborates with business partners and application development teams to deliver and maintain required technology solutions. They are responsible for updates to applications / technology platforms, responding to issues, troubleshooting and general maintenance of the systems.

They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. They will also be addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

Job Description

MAJOR RESPONSIBILITIES:

• System Analysis and Administration:

• Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.

• Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications).

• Monitoring and Support:

• Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.

• Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.

• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.

• Conduct root-cause analysis for system related incidents.

• Release Management:

• Understand and adhere to IS change management policies

• Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process

 

MINIMUM JOB REQUIREMENTS:

Education:

• A bachelor's degree in computer science or related field.

Work Experience:

• Experience in analysis, configuration, and development on relevant platforms.

Knowledge / Skills / Abilities:

• Preferably some hands-on development experience with desired programming languages and database tools.

• Preferably some experience in an operations role providing production support for large enterprise grade applications.

• Strong analytical skills to understand business goals and design appropriate solutions.

• Understanding of software development lifecycle, as well as agile software development methodologies.

• General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.

• Excellent verbal and written communication.

• Strong interpersonal and relationship management skills.

• Ability to work independently as a self-starter, and within a team environment.

About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. 
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.