Within the Operations Department for Fashion Europe, the Client & Digital Operations Project Manager plays a key role in designing and shaping the systems that support client experiences across all touchpoints.  

In a context where clients expect the same level of excellence online as in boutiques, this role focuses on ensuring seamless, high-quality end-to-end journeys — from digital touchpoints to in-boutique experiences and beyond. 
The position sits at the intersection of business, operations, and digital, ensuring that client-facing tools and services are fully aligned with operational realities in boutiques. 

Key Responsibilities 

Connecting business vision with operational and digital execution 

• Act as a strategic partner to Client Marketing, CHANEL & Moi teams and all Fashion Europe business stakeholders 

• Capture, structure and translate client experience ambitions into actionable operational and functional requirements 

• Ensure consistency and coherence of client journeys across 3 divisions : Fashion, Fragrance & Beauty and Watches & Fine Jewelry  

• Act as main point of contact for Client & Retail Operations at Global level, as well as Client Experience teams 

• Ensure alignment between business priorities, operational constraints and digital capabilities 

Operating and evolving client-facing tools and services 

• Identify, consolidate and prioritize business needs related to client journeys across Fashion Europe 

• Align needs across markets and divisions to ensure consistency of client experiences 

• Translate requirements into clear functional briefs for Digital and Tech teams, and coordinate with stakeholders on dependencies 

• Follow the implementation of evolutions, ensuring alignment with business intent, and contribute to validation phases 

• Monitor usage, performance and adoption across boutiques and markets 

• Leverage data and field feedback to continuously improve solutions and guide future priorities 

• Animate user community in collaboration with other business teams to drive engagement and best practice sharing 

• Proactively identify innovation opportunities and benchmark best practices to enrich client experiences 

Supporting adoption and embedding change 

• Accompany markets and boutique teams in the adoption of new tools and services 

• Develop operational guidelines and training materials 

• Promote consistency of practices across the network 

• Ensure that innovation translates into tangible, usable and sustainable solutions in daily boutique activity 

Your profile 

• Master’s degree with experience in project management, digital products or retail operations 

You demonstrate: 

• A strong sensitivity to client experience, with a constant focus on operational excellence 

• The ability to translate strategic ambitions into pragmatic and actionable solutions 

• A sharp sense of prioritization, with the ability to focus on what will drive the greatest impact 

• A structured and rigorous approach, with the ability to lead multiple topics simultaneously 

• Ease in navigating complex environments and engaging a variety of stakeholders 

• The ability to convey complex digital or system topics in a clear and accessible way, adapting to different audiences 

• A collaborative spirit, strong interpersonal skills and a natural ability to bring teams together 

• Fluency in English 

Occasional travel across Europe and Middle-East is required. 
Permanent position based in Paris.