Posted:
10/9/2024, 5:00:00 PM
Location(s):
Montreal, Quebec, Canada ⋅ Ontario, Canada ⋅ Quebec, Canada ⋅ Old Toronto, Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Sales & Account Management
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
**This role is a 1-year contract**
The Quality Analyst is responsible for providing an independent assessment of client interactions within the Client Solutions Centre (CSC) based on a developed Quality Measurement Program for Business Compliance.
The Quality Analyst ensures a focus on quality related issues by reviewing a random selection of calls daily and providing timely actionable monitoring results. The review is conducted to assess the accuracy of information provided to our internal and external clients, and to determine if information delivered is in accordance with outlined Client Solutions Centre call standards, routines, and provincial legislation guidelines.
The Quality Analyst recognizes symptoms/causes and suggests alternate solutions regarding calls on a business level. The Quality Analyst conducts the reviews for two Client Solutions Centre sites (Montreal and Toronto) to provide consistent monitoring methods and reporting. The results of the daily reviews are reported on a daily and monthly basis and are shared with all levels of management. The trends identified are used to improve training programs, provide performance coaching and feedback, and improve our overall level of service.
What will you do?
What do you need to succeed?
Assets:
Unique requirements
What’s in it for you?
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
56,000/56 000 - 93,000/93 000Job Category:
Business Analysis - ProcessPosting End Date:
20/10/2024Website: https://dentaquest.com/
Headquarter Location: Nashville, Tennessee, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Private
Industries: Dental ⋅ Health Care ⋅ Hospital ⋅ Insurance ⋅ Medical ⋅ Wellness