EAME Marine Regional Development Consultant

Posted:
8/14/2024, 5:00:00 PM

Location(s):
Dubai, United Arab Emirates ⋅ Dubai, Dubai, United Arab Emirates

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Consulting

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What You Will Do

  • Enable Services Revenue growth by supporting Cat Marine teams in deploying customer experience and service operations initiatives.

  • Develop deep expertise to advise Cat Marine and dealers on process improvement on areas such as customer management, service transformation, customer onboarding.

  • Measure dealer performance and support Cat Marine on developing improvement action plans and gap resolution initiatives to support service delivery.

  • Actively support Cat Marine by resolving problems regarding business plan execution, operational improvement, and achievement of targets.

Skills You Will Have

  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

  • Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

  • Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  • Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

  • Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.

  • Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

What Will Put You Ahead

  • Arabic speaking native, however, English is must at excellent level.

  • Ability to speak French is an advantage.

  • Previous marine experience, specifically in service operations.

  • The role will involve Cat dealer and customer site visits to understand on the ground operations and take Cat Marine customer experience to the next level.

What We Offer:

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Posting Dates:

August 15, 2024 - August 24, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.