Job Summary: The Digital Release Specialist is accountable for the timely, accurate, and efficient processing of all Release of Information requests while upholding superior service standards. The associate is expected to rigorously protect patient privacy, ensuring that access to medical information is granted only to authorized parties and that all disclosures strictly adhere to the request, supporting documentation, organizational policy, and HIPAA regulations.

 

 Duties/Responsibilities:

• Completes release-of-information requests by retrieving patient medical charts, accurately scanning and transmitting records, and returning charts in accordance with established procedures, quality standards, and daily productivity requirements.
• Interact with requestors to identify medical records needed for patient care, review, billing or release of information
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Provides excellent customer service by remaining attentive and respectful, ensuring full understanding of customer requests, following through as promised, and proactively identifying and addressing client concerns or issues.
• Handle all requests and inquiries for patient health information whether received via mail, fax, phone, or in person according to our SLAs
• Consistently operates within the scope of the role and organizational direction. Readily accepts assignments and remains dependable and available to support additional facilities or assist during periods of high workload.
• Serve as a Release of Information subject matter expert while performing complex duties including processing requests for Protected Health Information (PHI)
• Follow all federal and state laws, facility policies, and company procedures related to the release of information and patient privacy.
• Safeguard patient health information at all times
• May receive incoming requests including telephone inquiries, and retrieving facsimile inquiries, depending on the needs of the client.
• Maintains equipment in excellent operating condition, both internally and externally, ensuring reliability and optimal performance.
• Follow hospital protocols and privacy policies to maintain strict confidentiality of all protected health information (PHI).

Required Skills/Abilities: 

• 5+ years of relevant work experience in HIM and/or Release of Information
• 5+ years of experience with electronic health record (EHR) processing, specifically Meditech and/or Epic
• Ability to prioritize workflow, stay organized, and meet deadlines
• Strong attention to detail and analytical skills
• Strong communication and interpersonal skills 
• Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required
• Must be self-motivated, a team player
• Must be able to multi-task

Education and Experience:

• High school diploma or equivalent.

Supervisory Responsibilities:

• None

Physical and or Travel Requirements:

• Prolonged periods of sitting at a desk and working on a computer