Key Responsibilities 

3PL Performance & Vendor Management 

• Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations 

• Establish, track, and standardize KPIs across all 3PL sites, including service levels, cost performance, inventory accuracy, and productivity 

• Lead regular performance reviews, audits, and business reviews with 3PL leadership 

• Ensure compliance with contractual obligations and SLAs; drive corrective actions when performance falls short 

• Serve as the primary escalation point for operational, service, or execution issues impacting customers or inventory integrity 

Inventory Management & Control 

• Ensure accurate, timely, and consistent inventory execution across all 3PL-operated facilities 

• Oversee and enforce cycle count programs, physical inventories, reconciliation processes, and variance investigation standards 

• Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss 

• Monitor inventory health, including aging, excess, damaged inventory, and disposition processes 

• Partner closely with Planning and Finance to validate inventory levels, resolve discrepancies, and support financial close and audit readiness 

• Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms 

Operational Execution & Standardization 

• Drive standardization of operating procedures, reporting, and workflows across all 3PL sites 

• Ensure consistent execution of inbounding, storage, picking, packing, and shipping processes 

• Lead root-cause analysis for operational failures and service defects and ensure timely corrective action 

• Support capacity planning, peak readiness, and contingency planning in partnership with Transportation and Planning teams 

Data, Systems & Reporting 

• Ensure accuracy and integrity of operational and inventory data provided by 3PL partners 

• Validate WMS and TMS outputs, reporting, and interfaces with internal systems 

• Establish clear, executive-ready dashboards and reporting that highlight performance trends, risks, and unresolved issues 

• Reduce reliance on manual workarounds and inconsistent reporting practices across the network 

Cross-Functional Collaboration 

• Partner with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams to align on inventory flow, service expectations, and operational priorities 

• Translate operational realities into clear insights and recommendations for senior leadership 

• Ensure alignment between physical execution, system data, and customer-facing commitments 

Continuous Improvement 

• Lead initiatives focused on improving service levels, cost efficiency, throughput, and operational discipline 

• Drive improvements in warehouse execution, inventory accuracy, and process compliance 

• Advance operational maturity through stronger governance, standard work, and accountability across 3PL partners 

• Promote a culture of ownership, transparency, and continuous improvement 

Key Performance Indicators 

Operational KPIs 

• Order accuracy and on-time shipment performance 

• Cost per order / cost per unit shipped 

• Productivity and throughput metrics 

• Dock-to-stock and cycle time performance 

Inventory & Compliance KPIs 

• Inventory accuracy and reconciliation performance 

• Cycle count compliance and variance resolution time 

• Shrink and loss rates 

• Inventory aging and disposition cycle time 

• Audit results and corrective action closure rate 

Qualifications 

• Bachelor’s degree in Supply Chain, Operations, Business, or related field 

• 8–12+ years of experience in distribution, logistics, or 3PL management 

• Proven experience managing outsourced warehousing or multi-site logistics networks 

• Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems 

• Demonstrated ability to hold external partners accountable to performance standards 

• Strong analytical, communication, and leadership skills 

• Willingness to travel regularly to 3PL sites