Job Family:

Business Systems Analysis

Travel Required:

None

Clearance Required:

None

What You Will Do:
The application administrator provides support for Guidehouse’s CRM Dynamics 365 Sales and enterprise Power Platform solutions. This
includes maintaining application software, monitoring and troubleshooting issues within a software environment, forecasting and planning for
application capacity and demand, in addition to other tasks. The administrator also communicates and works with various stakeholders to
define application requirements, evaluate options, and recommend solutions.

• Collaborates with business clients and stakeholders to document business requirements.

• Applies technical knowledge and experience to recommend solutions in collaboration with development teams to achieve business requirements.

• Documents applications in support of policy compliance.

• Interfaces with IT disciplines, vendors, and professional services providers to ensure service level achievement.

• Assists the application teams in the implementation of upgrades to business applications.

• Communicates and partners with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions.

• Performs – and assists in the definition of – appropriate user- and system-level testing to ensure application functionality.

• Maintains software including installations, configurations, updates and patches, user authentication, management, and provisioning.

• Performs proactive analyses to maintain application health.

• Forecasts and plans for application capacity and demand.

• Provides primary ownership for identification, documentation and resolution of all application-related incident tickets, including assisting with root cause analysis.

• Leveraging the organization’s support ticketing system, partners with manager-level internal staff and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions.

• Partners with cross-functional teams across IT to effectively resolve issues.

What You Will Need:

• Bachelor's degree in Computer Science, or related field preferred plus 4 years of professional experience OR 8+ years of experience in lieu of degree.

• Minimum 4 years of relevant application administration work experience, with specific knowledge of Dynamics 365 Sales.

• Experience with SAAS implementations, Software Development Lifecycle methodologies, deliverables, and controls.

• Knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.

• Excellent verbal and written communication skills.

What Would Be Nice To Have:

• Experience with Power Platform administration and deployments.

• Experience with proposal & RFP management tools.

• Strong analytical, problem-solving skills.

• Ability to work effectively in a team environment while remote.

• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.

• Desire to learn, grow, and seek increased responsibilities.

• Ability to self-direct, prioritize, and manage multiple tasks and demands.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.