Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : Cloud Network Operations
Minimum
5 year(s) of experience is required
Educational Qualification : BE MCA or equivalent
Job Summary:
Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients.
Roles & Responsibilities:
1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure
2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.
3. Troubleshoot QoS related issues on the WAN.
4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.
5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels.
6. Supervising responsibilities including interviewing and training/coaching team members.
7. Act as internal escalation source in case team members need assistance.
8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center
9. Keep up to date with new products and services that are supported by GNOC.
10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation
Professional & Technical Skills:
1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).
3. Knowledgeable in the following data circuit technologies – ATM, DSL, Frame Relay, Ethernet, ISDN, POS
4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.
5. Experience working on CoS, QoS, WRED and related quality of service parameters.
6. Good understanding of high availability fundamentals (HSRP and VRRP)
7. Hands-on experience of LAN switching technologies: STP, Trunking, Etherchannel
8. Knowledge of VPN technologies and IPSec and GRE protocols.
9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP
10. Organizational and problem-solving skills
11. Amazon ( AWS) /Azure Cloud – Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.
12. Network Automation skills ( Python, Ansible or any other scripting language)
Additional Information:
1. Customer service skills and client focus
2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.
4. Strong verbal and written communication skills
Educational Qualification:
BE, MCA equivalent or above
Work Experience:
5-9 years relevant experience in a similar capacity with a large organization
BE MCA or equivalent
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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