Contracts Specialist

Description -

Job Summary
• The AMS Contracts team is responsible for onboarding new partners who want to do business with HP by selling our products. Our role is to provide an exceptional partner experience and offer ongoing support to the sales team in the onboarding of key accounts. We are looking for a highly motivated individual with excellent customer service skills, strong business acumen, and the ability to identify areas of opportunity. A high sense of urgency and attention to detail are essential for this role. Proficiency in Excel is required, and experience with Power BI is a plus.

Responsibilities
• Onboarding new partners: Facilitate the onboarding process for new partners looking to sell HP products, ensuring a smooth and efficient experience.

• Provide excellent customer service: Deliver a top-tier experience to all partners, ensuring their needs are met and their concerns are addressed promptly and professionally.

• Support sales teams: Collaborate with sales teams to onboard key accounts, ensuring they are equipped with the necessary resources and information.

• Data management and reporting: Utilize Excel and Power BI to track, analyze, and report on the status of partner onboarding, sales performance, and related metrics.

• Identify opportunities: Proactively identify areas of improvement or opportunities to enhance the partner experience or streamline the onboarding process. • Problem-solving: Address and resolve any issues or challenges that arise during the onboarding process with a strong sense of urgency and professionalism.

• Cross-functional collaboration: Work closely with other teams (e.g., legal, Market Compliance, operations) to ensure that the onboarding process is aligned with HP's policies and requirements.

• Continuous improvement: Actively contribute ideas and solutions to improve processes, tools, and systems used in partner onboarding.

Education & Experience Recommended
• Four-year or Graduate Degree in, Business Administration, Industrial Engineering or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in business operations, business process improvement, change management, or a related field or an advanced degree with 3-5 years of work experience.


Knowledge & Skills
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Key Performance Indicators (KPIs)
• Process Improvement
• Power BI
• Intermediate to advanced Excel
• Workflow Management

• Customer Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement