Customer Support Service Engineering Manager

Company:

Boeing Poland sp. z o.o. EFS

Job ID:

00000438378

Date Posted:

2024-09-05

Location:

POL - Rzeszow, Poland

Job Description Qualifications:

Are you ready to make a meaningful difference in the world? Join our rapidly expanding global Boeing team in Poland and be a part of solving the airline industry's most pressing and complex engineering challenges. By keeping our aircraft in the sky and connecting people across the globe, you'll have the opportunity to leave a lasting impact. Your career in aviation is important to us, and we are committed to helping you succeed. Apply now and let's work together to make your aviation dreams a reality.

Boeing Poland Engineering and Technology Center is currently seeking a Customer Support Service Engineering Manager to join our team located in Rzeszow, Poland.

The main role of the person in this position will be to manage teams of engineers who provide engineering support to our customers (airlines and MROs) worldwide. Our engineers respond to technical inquiries from customers related to Airframe Structure issues that arise during the operation of our aircraft.

What you’ll do:

• Manages employees performing engineering and technical activities in the area of Mechanical & Structural Engineering.

• Develops and executes project and process plans, implements policies and procedures and sets operational goals.

• Acquires resources for projects and processes, coordinates the operational aspects of ongoing projects, and serves as liaison between project and team, finance, sourcing, and scheduling.

• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.

• Identifies and actively manages opportunities, risks and issues to ensure effective resolution or mitigation, and co-ordinates required activities to ensure successful delivery.

• Delegates tasks and responsibilities to appropriate personnel.

• Identifies and resolves issues and conflicts within the project team.

• Plans, schedules and manages project timelines and milestones using appropriate tools.

• Track and report project status relative to the approved business case and scope, with transparency and insight into overall health of the project.

• Develops and delivers progress reports, proposals, requirements documentation, and presentations.

• Determines the frequency and content of status reports from the project team, analyzes results and investigates problem areas.

• Proactively manages changes in project scope, identifies potential risks, and devises contingency plans.

• Provides oversight and approval of technical approaches, products and processes.

• Manages, develops and motivates employees.

The individual must be ready to spend up to 20% of working time in business trips. The main destination is US, California.

Employer will not sponsor applicants for employment visa status.

Position Requirements:

• Bachelor of Science degree or higher from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.

• 3+ years of Engineering related experience.

• Upper Intermediate English is a must.

• Experience in a people management and project management position.

• Existing authorization to work in Poland.

Preferred Qualification (Desired Skills/Experience):

• The individual must be enthusiastic, hands on in their approach and possess excellent written and oral communication skills.

• The individual must be Customer Focused: Develop and maintain customer relations inside the organization. Actively seeks information to understand customer’s circumstances, problems, expectations and needs.

• The individual must build Positive Relationships: Builds effective working with relationships with team and cross functional groups that are required to contribute to the success of the program.

• General knowledge of airplane - airframe structure will be beneficial.

• Work experience as part of international team.

• Experience using tracking and reporting tools.

• Experience of managing complex projects/programs is highly desirable.

• Aerospace Maintenance and Service Experience is highly desirable.

Typical Education:

Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master).

Relocation:

This position does offer relocation.

At Boeing, we care deeply about the well-being of every employee. Some of the benefits open to you include:

• Market competitive salary and incentive/bonus program.

• Flexible working hours.

• Additional paid days off for Winter Break (December 24th-January 1st)

• Professional skills development via educational assistance program and certification.

• Medical Plan (Medicover) and life insurance (Warta S.A.) for you and your Family .

• Employee Pension Scheme (PPE).

• Benefit from Employee Recognition Program.

• Enjoy and build a friendly and inclusive atmosphere in workplace.

• Cooperate and exchange knowledge with world class global engineering team.

Important information regarding this requisition: This requisition is for a locally hired position in POLAND. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

On Saturday, 12 March 2022, the President of the Republic of Poland signed a law to assist citizens of Ukraine in connection with the armed conflict in that country. As part of this law, Ukrainian refugees in Poland benefit from access to the Polish labor market.  Boeing welcomes applications from Ukrainian refugees who are seeking employment in Poland.

Applications for this position will be accepted until 30th September 2024.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

Relocation is available for eligible candidates, if authorized

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Manager - K

Job Type:

Regular

Job Code:

6G5AMK (6C6)