OUTLET SALES ASSOCIATE _ KEY HOLDER– FULL TIME 

Location: SERRAVALLE SCRIVIA

Reports to: Store Manager

Effective Date: 01/11/2025

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.

HOW YOU’LL MAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently
• Perform designated keyholder duties as needed which may include opening and closing store duties.

YOU HAVE 

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
• Occasionally requires the ability to work in place
• Ability to clearly communicate with others
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

WHY JOINING US?

You will have the opportunity to work for a company that has a positive impact on the people we reach, the places we touch, and the products we make. Indeed, one of our core values is to do the right thing, not just for our company, but also for our consumers, customers, employees and their communities.

On top of that, you will have the chance to:

• Build new skills, develop your potential, and grow within our company.
• Join an inclusive employer where diversity and equity lead to creativity and empowerment.
• Be part of a company that focus on your wellbeing to ensure that you can be your best self.
• Benefit from special staff discount on our all products.

Ready to join Columbia? Together, let’s unlock the outdoor for everyone!

To apply, please send your CV directly to the store manager at the following address: "[email protected]"

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.