We are looking for Restaurant Management Analysts to join our customer service team helping customers.

As a Restaurant Management Analyst, you will manage clarifications for our clients while providing excellent customer service.

Responsibilities:

• Respond to customer inquiries and resolve their doubts through various communication channels such as telephone, email, or chat.
• Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
• Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
• Meet and exceed performance objectives including but not limited to customer satisfaction, call resolution, and quality assurance metrics.
• Maintain knowledge of SpotOn products, services, and policies.
• Perform other duties as assigned by supervisor or manager.

Skills and Knowledge:

• Excellent communication skills in English and Spanish, both verbal and written.
• Strong problem-solving and critical-thinking skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Familiar with internal software applications such as CRM, Hub, Salesforce, and Talkdesk.

Requirements:

• Advanced English (C1)
• Experience working in a customer service environment
• Experience in banking, finance, payments, or related customer service industries
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).

Benefits:

• Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance 
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you meet the above requirements and are looking for an exciting opportunity in customer service, we invite you to apply. We look forward to receiving your application!

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