About iGEAR®

iGEAR®, a service of National Information Solutions Cooperative (NISC), offers a large selection of customizable promotional items for marketing, event planning and professional needs. These include employee gifts, logoed clothing, recognition items, annual meeting gifts or custom decorated promotional products. 

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Position Overview

An Inside Sales Associate at iGEAR must work closely with members of iGEAR’s production staff and Outside Sales teams, along with customers and vendors. Responsibilities will include, but are not limited to: establishing contact with existing customers, identifying new opportunities, and following up on potential leads. The successful candidate for Inside Sales Associate will be an ambitious self-starter that is motivated to work hard and always do the right thing for our Member/Customers. 

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Essential Duties

• Build and maintain managed online apparel programs for iGEAR’s primary customer base 
• Provide superior customer support to internal and external customers in all encounters. 
• Identify and resolve escalated customer concerns. 
• Follow up on work orders within the production process to ensure accurate and timely delivery. 
• Communicate new product and service opportunities, special developments, information, or feedback to the team. 
• Review purchase orders and artwork. 
• Prepare purchase orders for submission to vendors 
• Order product from vendors. 
• Perform data entry functions related to iGEAR and accounts receivable. 
• Develop and build sales materials and current product knowledge. 
• Work with iGEAR contracted artist for order artwork and approvals. 
• Facilitate and follow up with Member/Customers on order requests. 
• Research products offered to our customers. 
• Submit sample requests. 
• Other duties as assigned. 
• Commitment to NISC’s Statement of Shared Values.  

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Knowledge, Skills & Abilities Preferred

• Possess a working level knowledge iGEAR’s products and services. 
• Working level knowledge of business-related software applications and services. 
• Excellent verbal and written communication skills. 
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers. 
• Excellent research and problem-solving skills. 
• Strong ability to demonstrate initiative and accountability. 
• Strong attention to detail. 
• Strong ability to organize and prioritize. 
• Strong ability to interact in a positive manner with internal and external contacts. 
• Ability to work independently, as well as in a team environment. 
• Ability to travel as often as necessary to meet the goals and objectives of the position. 
• Basic level ability to effectively lead, influence, teach and mentor others. 
• Excellent presentation and training skills. 
• Adaptable to changing levels of work flow. 

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Education

• High School Diploma required.  
• Associates or Bachelor’s Degree in a related field or equivalent experience, preferred. 

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Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. This position requires, at any given time, the ability to lift weights up to 50 lbs. This position also requires the ability to move around convention/event center facilities for up to 12 hours per day.  

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Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.