The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience.   You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products.  You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy.   You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and

The Customer Sales & Support Representative will: 

• Answer all designated incoming calls from external sources and process sales orders taken by phone 

• Assess customer inquiries and route to appropriate person or department 

• Take ownership of customer issues and ensure commitments are met as promised 

• Expedite urgent orders to ensure customer receives when needed 

• Advise supervisor of customer concerns and solicit support where needed 

• Proactively inform customer of any changes to order status, backlog issues, or other relevant matters. 

• Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements. 

• Assist Expeditor to ensure accuracy of customer backorder status 

• Stay current on industry developments, competitive offerings and issues affecting sales and customers. 

• Develop working knowledge of products and their functions for their respective customer group 

 Additionally, the Customer Sales & Support Representative: 

• Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment 

• Possesses a high degree of personal accountability and follow-up skills 

• Is able to learn Customer Service software applications

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Benefits

Sandvik offers an exceptional benefits package, including:

• Benefits eligibility starting 30 days after hire.

• Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).

• Paid vacation with up to 40 hours available to carry over annually.

• Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.

• Tuition reimbursement for continued education.

How to apply

For immediate consideration, please apply online at www.sandvik.com/career to the Customer Support Representative position, Job ID# Job Requisition R0087411.