Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at
Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Are you ready to revolutionise how we deliver quality at scale? We're looking for an exceptional Senior AI Analyst to lead the transformation of our Quality Assurance function using GenAI and advanced analytics.
The Opportunity
This is a newly created role with significant scope for impact. You'll be at the forefront of reimagining how Zopa ensures exceptional customer outcomes across all our operations.
Currently, our QA team manually evaluates customer interactions—from staff and chatbot conversations to back-office processes—assessing quality across customer experience, compliance, and security. Whilst effective, this manual approach limits our coverage and speed of insight.
The Vision
We've launched an ambitious pilot to harness GenAI for automated, scalable QA. You'll help us realise our long-term vision: AI-powered scorecards and analytics evaluating 100% of customer contacts (chat and telephony) and back-office tasks, surfacing issues in real time and uncovering strategic opportunities to enhance both processes and agent performance.
What We're Looking For
A natural problem solver with strong technical capabilities and genuine interest in operational excellence. You thrive in fast-paced environments and are energised by the prospect of building something transformative from the ground up.
If you're ready for a career-defining challenge where you'll shape the future of quality assurance, we want to hear from you.
#NG-LI1
We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.