Annual salary: up to £27,500.00

Planner / Call Handler

Exeter

£27,500 Per Annum. 42.5 Hours Per Week.

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the Role:

You will be working as part of our friendly housing repairs team, delivering excellent customer service to our customers. You will be required to problem solve to ensure that repairs are thoroughly diagnosed, scheduled, and allocated in a timely manner to our trade team through our in-house appointments system.

You will also be responsible for communicating with our wider team of supervisors, operatives, and our client to ensure we are meeting our agreed targets.

 The role can often be quite challenging, and every day is different, but with our helpful and supportive team ethic, and our lovely customers, it can also be very satisfying.  

The suitable candidate needs to have excellent communication skills, be compassionate with the ability to actively listen, and have the ability to remain calm under pressure, as we are the reassuring voice when our customers need us the most.

Role Criteria:

• Previous experience in a customer service role
• Excellent communication skills
• IT Literate
• Ability to multi task
• Good administration and note taking skills
• Social housing experience would be advantageous.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Access to EAP which includes counselling sessions
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

Apply below or to discuss your application further; contact Francesca at [email protected]

Mears Group recognise our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. We are a ‘disability confident’ employer.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment