Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

The Travel and Expense (T&E) Analyst – Bilingual (Portuguese/Spanish) is responsible processing day-to-day Travel and Expense multiple service channels which are received from various business units from different countries, be it employee and non-GM employee who need our support. This role requires strong proficiency in Portuguese and Spanish to support employees and manage cases. The analyst safeguards the integrity of the reimbursement process by identifying discrepancies, providing guidance, and supporting continuous improvement.

What You'll Do

Support and Communication

• Provide guidance on expense submission and policy interpretation.

• Communicate in Portuguese, Spanish, and English when resolving Travel and Expense queries.

• Deliver excellent customer service.

Audit and Compliance

• Review and audit employee expense reports for accuracy, policy compliance, and completeness.

• Verify and interpret receipts in Portuguese, Spanish, and English.

• Identify non-compliant transactions and follow up with employees.

• Ensure adherence to local regulations and global travel policies.

Case Management

• Manage cases in accordance with SLAs for response and resolution.

• Escalate cases when necessary.

• Maintain accurate documentation of audit results and communications.

Reporting and Analysis

• Generate reports on expense trends, exceptions, and recurring issues.

• Identify patterns and recommend improvements to T&E procedures.

• Support regional or global audit metrics and dashboards.

System and Process Management

• Demonstrates strong working knowledge in using expense tools and related systems such as Concur, SAP, ServiceNow, and Workday.

• Participate in system testing, UAT, and updates.

• Recommend process improvements to enhance efficiency and compliance.

Your Skills & Abilities (Required Qualifications)

• Minimum of 1 year experience in customer service or finance roles

• Strong proficiency in Portuguese and Spanish (written and verbal)

• Strong attention to detail and analytical skills

• Ability to manage multiple priorities independently

• Willingness to work hybrid on night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience working with a diverse and multi-cultural team

• Experience working for a multinational organization and working with colleagues internationally are preferred

• Knowledgeable in Artificial Intelligence-based service channels (chatbots, virtual assistants, automation tools) and CRM Tools

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.