Client Success Professional

Posted:
8/29/2024, 9:01:20 AM

Location(s):
Dallas, Texas, United States ⋅ Texas, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

As a remote-hybrid Client Success Professional, you'll manage the customer onboarding process post-sales, ensuring smooth transitions and continued client satisfaction.

Job Responsibilities:

  • Manage the process of customer on-boarding (post sales) into management of account

  • Maintain revenues from assigned clients and further penetrate the client account by offering additional solutions and products

  • Ensure that all compliance issues are identified and communicated to client

  • Handle cancellations, credits and refund requests

  • Drive overall customer usage through recommendation of training sessions and additional solutions.

  • Book of Business contains Tier 4 and Tier 5 Inside Sales clients

  • Work on special projects focused on data cleanup in the CRM system

Job Qualifications:

  • 2 years of account management, customer service operations, related experience or equivalent combination of education and experience.  

  • Excellent written and verbal communication skills

  • Knowledge of front-end systems

  • Must be very detail oriented

  • Strong problem-solving skills

  • Knowledge or experience in the industry a preferred

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.  We are better together when we support and recognize our differences. 

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/.  Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. 

Please apply on our website for consideration.

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