Posted:
8/28/2024, 12:35:33 PM
Location(s):
England, United Kingdom ⋅ London, England, United Kingdom
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
About mParticle:
mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data into insights and insights into action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.
We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing, and keeping the best talent. Employment opportunities are available to all applicants regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the role:
mParticle is looking for an experienced Technical Customer Success Manager to work with our top-tier Enterprise customer base, including some of the world’s best consumer-facing brands. Our Customer Success team is tasked with strengthening and expanding our partnerships at all levels of the client organization.
The Technical Customer Success Manager has a passion for making our customers successful as a trusted advisor and voice of the customer within mParticle and is comfortable getting very technical with their clients. Through a strong partnership with key stakeholders, the TCSM possesses a clear understanding of the customer’s organization, business strategy, architecture, and technical workflows. They’re comfortable providing solutions that support our customer’s strategic objectives and guiding customers on how solutions should be instrumented based on technical best practices. They’re consistently operating with an outcome-first mindset, understanding customer challenges at the deepest level and connecting the dots between customers’ desired outcomes and mParticle’s product capabilities.
The is a highly collaborative individual who works closely with mParticle’s Professional Services, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client adoption, retention, and satisfaction.
The Successful candidate will:
Is this opportunity right for you? We are looking for candidates who have:
Perks & Benefits
The US base salary range for this full-time position is £69,000-£94,000 based on location and level of experience + 25% target variable + equity + benefits.
PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at [email protected]
Website: https://www.mparticle.com/
Headquarter Location: New York, New York, United States
Employee Count: 101-250
Year Founded: 2012
IPO Status: Private
Last Funding Type: Series E