Enterprise Network Video Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking an Enterprise Network Video Engineer to join our technical operations team on a contract supporting Department of Homeland Security. The Enterprise Network Video Engineer will work on-site incidents to resolution in a 24/7/365 environment at DHS sites in the National Capital Region.  You’ll have the opportunity to manage and maintain multimedia streaming systems and video teleconferencing systems ranging from simple desktop configurations, Microsoft Teams Rooms, to more complex integrated AV systems.

Responsibilities:

Serve as an on-site Incident Management/Tier II Technical Operations member responsible for incident management and completing pre-defined requests. Responsibilities include:

• Provide first line fault monitoring on the customers networks making best use of available network management tools.
• Identify, isolate and classify network faults identified either manually or via available network management tools.
• Receive, confirm, and classify network reported faults identified by customers or performance management tools.
• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the ServiceNow ticketing solution.
• Take responsibility and ownership of any identified network or customer reported faults and monitor all actions taken to resolve the faults
• Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
• Document incidents, including opening case, updating with current status and timely closure. Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment.
• Work closely with other support teams to ensure incident events are handled in a timely manner.
• Directly interface with clients, customers, vendors, and other support team members to resolve incidents, fulfill requests, and complete tasks.
• Rack/unrack, install/uninstall, repair/replace, and set up/rebuild AV systems like Microsoft Teams Room using Poly devices.
• Cable Installation, Termination, and Management: Proficiency in installing, terminating, and managing various types of cables (Ethernet, fiber optic, coaxial and HDMI) while adhering to best practices for organization and labeling to maintain an efficient cabling infrastructure.
• Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
• Join troubleshooting bridge calls for major incidents.

• Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks.
• Assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross-train in systems and network administration.
• Perform additional duties as assigned.

Qualifications:

Required: 

- Ability to obtain a DOD Security Clearance

- Ability to obtain a DHS Entrance on Duty (EOD)

- Bachelors Degree and 7 years of relatable experience

- 5+ years experience in IPTV streaming solutions like Haivision, ViTec, and AWS Elemental

- 5+ years’ experience in video conferencing product, specifically Polycom and Cisco products.

- Strong knowledge and experience with Microsoft Teams Room configurations, Troubleshooting, and licensing.

- Have knowledge for VCS products and how they are used a firewall traversal.

- 3+ years of experience in-depth knowledge of Microsoft Teams Admin Center and Web Control Hub functionalities, including user management, policy configuration, and troubleshooting.

- CVI Technical Expertise and Troubleshooting in-depth knowledge of Cloud Video Interoperability (CVI) solutions, with proven ability to diagnose and resolve technical issues related to connectivity, compatibility, and performance across various video conferencing platforms (e.g., Microsoft Teams, Zoom, Cisco Webex).

- CVI Implementation, Security, and Support with hands-on experience in deploying and managing CVI solutions, ensuring security and compliance with industry standards, and using monitoring tools to provide timely support and maintain seamless video conferencing experiences.

- Cisco Room Bar Installation, Configuration, and Integration. Proficiency in installing, configuring, and setting up Cisco Room Bar Pro devices, ensuring seamless integration with existing AV and network infrastructure, and experience in integrating with various video conferencing platforms (e.g., Cisco Webex, Microsoft Teams, Zoom) for optimal performance.

- Cisco Room Bar Troubleshooting, Support, and Maintenance. Expertise in diagnosing and resolving technical issues, providing user training and support, creating detailed documentation, and performing firmware and software updates to keep Cisco Room Bar Pro devices running the latest versions and security patches.

- Strong networking background to be able to troubleshoot complex network issues.

- Working knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming.

- Sound knowledge of video streaming technology.

- ITIL v4 Foundation certification (or expected to attain in first six months)

- Ability to travel locally within National Capital Region

- Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle .

- Ability to learn new technologies quickly.


Desired:

• Previous DHS or DoD experience
• The following certifications is highly desired:
  • Relevant hands-on Microsoft Windows administrator certification
  • COMPTIA A+, or Network+, or Security+
  • Cisco Certified Network Associate (CCNA)
  • Microsoft 365 Certified: Teams Administrator Associate
  • AWS Certified Solutions Architect – Associate
  • Certified Technology Specialist (CTS)
  • Cisco Webex Certifications: Cisco Webex Ambassador or Cisco Webex Expert
• Knowledgeable of Problem Management best practice and processes 

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$86,600 - $181,800