Let’s start with the role

We are seeking a highly motivated and detail-oriented Backoffice Agent (Danish Speaker) to join our team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintain a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

• Collaborate with internal and external stakeholders to ensure excellent customer support;
• Provide specialized support by solving problems that the frontline team is unable to resolve;
• Offer cross-countries support in English, when necessary;
• Identify and highlight opportunities for process improvement;
• Conduct daily calls for alignment and improvement initiatives;
• Communication with customers if/ when needed.

What you'll bring:

• 2+ years of experience in online customer service or BackOffice roles;
• Product knowledge will be considered an asset;
• Strong analytical and prioritization skills;
• Active listening skills;
• Proficiency in PC skills and MS Office, G-Suite;
• Advanced communication skills;
• Availability to work in shifts, including weekends and holidays (excluding night shifts);
• Fluency in Danish and English.

Kaizen Gaming Perks

• 🕑We offer hybrid model of working .
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive salary package and bonus scheme;
• 🤸 Multi-sport card
• 💰 Monthly meal allowance
• 📚 Unlimited access to Udemy & continuous training for all your learning and development needs;
• ⭐Clear career paths & a developmental 360° feedback framework;

#LI-Hybrid

#LI-PROMOTE