Job Purpose:  

Provides configuration and support for Cisco Meraki, Windows Servers, Linux, and other server operating systems, and storage in highly virtualized on-premise data centers as well as in the cloud.  Ensures code patches are up to date in order to deliver stable and secure operations.  Supports project delivery in areas of strong knowledge and places high priority on learning more.  May participate in on-call rotations related to critical services in multiple countries.

Responsibilities:

• Acts as a 2nd level resolution support engineering for Incidents escalated by Technology Support engineers. (35%)

• Improving operational processes tuning KPIs and SLAs for problem and/or issue resolution. (30%)

• Collaborates and assist the Major Incident process in case of large outages. (15%)

• Seeks and leverages opportunities to expand knowledge and skill base. (10%)

• Train and seek for team improvement for low level tiers like Support engineers. (10%)

Knowledge, Skills and Experience:

• 3 to 5 years of experience troubleshooting as a L2 or L3 Network or Systems Engineer.

• Bachelor's Degree with Systems Engineering or Related field of study required.

• Advanced English skills

• Strong problem-solving and communication skills.

• Experience with Cisco Meraki, Cisco Catalyst Switches, and handling technical critical customer cases, from start to resolution.

• Experience with Windows Server administration, including Active Directory, Group Policy, and user/group management

• Experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and wireless.

• Comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.

• Networking or Servers certifications a plus: CCNA, CCNP, Windows Server Administration Fundamentals, etc.

• Other Education / Certifications: VMWare VCA-DBT, Microsoft Azure Fundamentals, MTA Database Fundamentals

• Able to recognize and attend to important details with accuracy and efficiency.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to maintain confidentiality of sensitive information

• Able to build solid, effective working relationships with others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at an advanced level.

Working Conditions:

• Professional, hybrid environment.

• On-call availability required as necessary.

• Some travel required.

• Consistent non-standard work or overtime as business requires.

Key Skills

Cisco Meraki, Firewalls, Information Technology (IT) Support, Microsoft Windows Server, Network Technologies, Server Administration, Virtual Private Networks (VPNs)

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!