Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Major Incident Lead for an IT outsourcing engagement is required to manage Infrastructure and Application events that cause business disruption. The role requires individual to work with multiple stake holders in the project. Understand the situation, take leadership role of driving resolution, working with various groups involved in service restoration, ensure that right level of support is extracted across all groups including technology providers like Microsoft, Palo Alto, Netscaler etc. Requires regular updates to all stakeholders with clear business impact, building relationship with counterparts on the client side. Primary goal of this individual is to act with an “I own” mindset to manage the situation to resolution and make all possible efforts to minimize the business Impact. Proactive Management – The roles requires proper documentation and root cause analysis (RCA) of every incident and ensuring that right corrective action are taken and implemented by respective groups to avoid repeat failures. Service Manager is required to convince the key stakeholders on the client side on RCA outcome and ensure that the action are taken to improve service availability of IT Systems. Reporting and Analytics – Service lead is required to review and report Service Outage data and perform analytics using tools, which will drive more predictable outcomes. Position is a key delivery role – reports to overall service management lead/ delivery lead of the engagement. Roles & Responsibilities: - Assist or lead critical response effort for critical vulnerabilities, Major Incidents, and Major Problems - Manage executive communication and escalation - Ensure compliance with established process and protocols - Engage with cross-functional teams during service restoration/risk mitigation, ensuring that the right resources are engaged to achieve successful outcomes - Identify and pursue opportunities for continuous improvement and lead program/projects Professional & Technical Skills: - Good understanding of IT systems both - Infrastructure and Applications - Infrastructure/admin knowledge - Cloud Computing experience - Advance certification in cloud platforms AWS, Azure, Oracle, Google is highly regarded - High level knowledge of Mainframe, COBOL and Big Data 5 Familiar with concepts of containerization and Container management tools such as Kubernetes or docker would be an advantage Professional Attributes : - Experience in IT Operations or Service Delivery Management - Understanding of current IT production operations, quality practices, and client services - Experience working in an ITIL environment, and knowledge of ITIL frameworks Certified to an ITIL Foundation v3 or v4 level - Good communication Additional Information: - The candidate should have minimum 5-7 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. Educational Qualification: Any Degree

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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