IT Service Management Representative

Posted:
9/7/2024, 10:21:44 PM

Location(s):
Maharashtra, India ⋅ Nagpur, Maharashtra, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
IT & Security

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : NA

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: - Lead the management of IT production systems and services, ensuring client satisfaction and risk management. - Provide operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. - Collaborate with cross-functional teams to ensure the infrastructure service management lifecycle is supported. - Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity. - Stay updated with the latest advancements in IT operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ. - Good To Have Skills: Experience with other middleware technologies. - Strong understanding of IT production systems and services. - Experience with IT service management tools such as ServiceNow or Remedy. - Solid grasp of IT operations processes and procedures. Additional Information: - The candidate should have a minimum of 7.5 years of experience in IT operations. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. - This position is based at our Bengaluru office.

NA

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement


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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing