Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

You will own the enterprise fraud response strategy end-to-end — setting direction, building the team, defining operating rhythms, leading major events, and translating fraud risk into clear executive and board-level narratives. The role sits at the intersection of customer experience, financial loss management, and regulatory accountability, and is critical to protecting both customers and the institution. 

• Typically requires a Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Information Systems, or a related field, and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent relevant work experience 

• Typically requires 5–7 years managing and developing employees, including managers of managers 

• Proven leadership in developing and scaling fraud operations, investigations, and escalations programs within banking or financial services 

• Expertise in managing complex, high-impact fraud cases across multiple typologies — account takeover (ATO), business email compromise (BEC), wire and ACH fraud, check fraud, Zelle/P2P and authorized-push-payment scams, synthetic identity, first-party fraud, card-not-present fraud, and elder financial exploitation 

• Deep working knowledge of fraud detection and case management tooling — transaction monitoring, behavioral analytics, device and identity intelligence, link analysis, and orchestration platforms 

• Strong knowledge of regulatory and compliance frameworks relevant to fraud and consumer protection (e.g., Reg E, Reg CC, BSA/AML, FinCEN reporting/SARs, UDAAP, FFIEC guidance, GLBA, NACHA rules, PCI-DSS, state breach notification laws) 

• Executive-level communication and crisis management skills, with the ability to brief C-suite, board members, and regulators during active fraud events 

• Demonstrated ability to build high-performing teams and foster a collaborative, empowered culture across operations, analysts, and investigators 

• Strong analytical, decision-making, and problem-solving skills in time-sensitive, ambiguous situations with material financial and reputational stakes 

• Experience with enterprise fraud platforms and adjacent tooling (e.g., NICE Actimize, SAS Fraud Management, FICO Falcon, Featurespace, Pega, FIS Memento, LexisNexis, Socure, ThreatMetrix) and with consuming fraud threat intelligence feeds 

• Recognized industry certifications preferred: CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), CFCS (Certified Financial Crime Specialist), ACFCI, or similar 

The successful candidate combines operational discipline with executive presence. They can lead a crisis briefing during an active fraud event one hour and brief the board on quarterly loss trends the next. They are equally comfortable interrogating a transaction monitoring rule with an analyst and negotiating a multi-year platform investment with the CFO. Above all, they treat every escalated case as a customer in distress, not just a ticket — and build a team that does the same.  ​