About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our EMEA team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.  

The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT organization.  This individual will engage directly with customers to implement Proofpoint solutions.

The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills.  They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

This is a highly technical role where a strong background in email security is required. It requires “hands-on” work deploying and integrating Proofpoint technologies including working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.

This remote role can be based in the European countries listed above.

Your day-to-day

• Engage with enterprise customers as a Proofpoint product expert to implement Proofpoint solutions, typically using remote web conferencing tools.  Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
• Drive high levels of customer satisfaction
• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
• Coordinate with multiple parties, internal departments as well as the customer and partners, to ensure timely and satisfactory resolution to technical issues and completion of projects
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
• Provide knowledge transfer to customers and partners on Proofpoint products and security best practices

What you bring to the team

• Hands-on technical experience in a customer-facing technical field such as professional services, sales engineering, or technical support
• Experience in large systems design and project implementation for enterprise email environments

• English mandatory and additional languages a bonus:

  Italian, German, French, Spanish

• Strong messaging infrastructure system administration experience (eg, Sendmail, Exchange, Exchange Online, Microsoft 365, Google Workspace)
• The ideal candidate will have experience with Proofpoint products and technologies system administration experience
• Broad technical knowledge of Internet products and technologies
• A good understanding of Internet protocols and how they work, particularly SMTP, HTTP,  LDAP, PKI
• Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
• Ability to work at all levels of the organization both technically and politically
• Experience of DLP concepts and products

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected]. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!