About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

For more information, visit Lowes.com.

About Lowe’s India:

At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market. 

To know more about Lowe's India, visit Lowes.co.in

Job Summary:

As an Analyst Program Support in the after-sales program ,you will play a key role in supporting data analysis, reporting, and process optimization efforts aimed at enhancing after-sales operations and customer experiences. You will work closely with senior analysts, cross-functional teams, and stakeholders to collect, analyze, and interpret data, generate actionable insights, and drive continuous improvement in our after-sales program

Roles & Responsibilities:

Core Responsibilities:

Years of Experience

2-5  yrs of experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Bachelor’s Degree in Administration or Computer Science

Skill Set Required

Primary Skills (must have)

. Valid experience of a minimum of 2+ years in automation, data governance, continuous improvement, Power-BI, SQL Experience with MS Excel (VBA), Python

. Experience with data visualization and effective presentation skills.

. Mindset to identify root cause and present action oriented results.

. Valid experience in communications, marketing, account management, or customer success

. Strong verbal and written communication, strategic planning, and project management skills

. Effective interpersonal communication skills; proven ability to communicate with technology and business partners

. Strong organizational, analytical and customer service skills

. Analytical and process-oriented mindset

. Experience with using an order management system, campaign management system, and ability to learn new systems.

. Aptitude to develop solid understanding of financial elements of the business.

. Strong general computer skills including MS Office.

. Proven business acumen, judgement, and decision-making skills.

Secondary Skills (desired)

Experience in retail industry, MIS reporting

Knowledge of SalesForce and project management tools

Experience in fulfillment, demand planning & supply chain

In-depth understanding of supplier relationship management, data management, vendor management.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.