Job Description:

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Purpose of the role

We are looking for a customer-focused and enthusiastic Level 1-Network Support Technician to provide physical touch support of network infrastructure incidents and requests on a large customer site. Working directly in a team of 10 and within a larger onsite Network and Data Centre group the support work would involve physical touch support for network hardware infrastructure onsite in the Intel campus in Leixlip, Co. Kildare.

The applicant should be technically competent, possess excellent written and communication skills and be willing to collaborate effectively and efficiently with the wider Global IT support teams.

Based in Leixlip, you will be supporting a customer who sets high standards for themselves and expects the same standards from DXC as their IT support provider.

Responsibilities

Be able to analyse and troubleshoot network problems up to an intermediate level. 1st and 2nd Line support.

Plan and schedule daily tasks according to priority and severity; Use sound judgment on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer.

Support networks in remote locations within the Leixlip campus.

Follow directions from Intel manufacturing support to fix the issues that require physical handling of any relevant equipment.

Read, understand, and follow basic Network problem diagnosis.

Maintain switched network environments.

Be able to troubleshoot/diagnose WLAN Issues and escalate to 2nd Level Support if required.

Provide support to the Intel day-to-day operations network team.

Ensure that all incidents and requests for Network infrastructure are logged, resolved and the tickets correctly closed in Intel’s Event Management System.

Endeavour to fix and close all calls assigned to the Networks queues within SLA.

Follow process and procedures set out by the customer.

Participate in Project based assignments when required.

Continuous updating of project activity on SharePoint.

Support of the Network Management Alerting System, to include active follow up and closure of critical alerts.

Support Asset Management audits and reconciliation activities, (updating system, monthly audits for asset accuracy etc).

Adhere to Intel’s goal to maintain asset database accuracy at 100%.

Adhere to room safety audit policies for all network communication rooms.

Perform monthly room safety Audits and follow-up/closure on issues highlighted during the audit

End to end ownership of the Spares/Hot Spares process.

Hardware returns management and creation of Cisco TAC Case for failed parts.

Skills required

At least 1 years’ experience in a similar position is desirable.

Previous experience with Cisco kit is preferred. i.e. Cisco CAT OS & CAT IOS Switches and Routers (small/medium & large switches).

Terminal Server knowledge would be an advantage.

Excellent customer focus.

Excellent verbal and written communication skills.

Strong ability to adhere to processes and procedures.

Continually demonstrate proactive and dynamic behaviour.

Team Player essential.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.