Smartly is looking for a Technical Consulting Lead to elevate our Technical Consulting function in the Americas, driving innovation, customer success, and strategic alignment with our business objectives.

Role Overview

The Technical Consulting Lead will be a pivotal leader, managing and empowering our Technical Consulting team in North and Central America to deliver exceptional solutions for our clients. You will bring a mix of strategic vision, technical expertise, and people management and mentoring skills to ensure the success of our consulting function. This role requires the ability to align technical initiatives with company goals, drive customer-centric solutions, and lead a team of technical experts.

Key Responsibilities

Strategic Leadership and Technical Acumen

• • Act as a technical and business leader, responsible for the performance of technical consulting teams against OKRs.
  • Develop and implement strategies aligning technical consulting initiatives with overall company goals.
  • Stay at the forefront of Smartly’s platform capabilities, including APIs, SQL, Python, Google Cloud, and related technical solutions.
  • Provide thought leadership to identify scalable solutions for customer success and retention.

Team Leadership and Development

• • Manage and coach team members, fostering a culture of growth and continuous learning across the team.
  • Build and scale our high-performing team, identifying skill gaps and ensuring team members achieve their career goals.
  • Oversee performance reviews, career development plans, and HR processes for team members.
  • Create a collaborative and innovative team environment that prioritizes customer success.

Customer-Centric Focus and Relationship Management

• • Serve as a trusted advisor for senior-level customer stakeholders and platform partners.
  • Foster a customer-centric mindset within the consulting function to enhance satisfaction, retention, and revenue growth.

Cross-Functional Collaboration and Communication

• • Collaborate with sales, marketing, product development, and other departments to ensure alignment and seamless customer experiences.
  • Advocate for customer needs internally, ensuring Smartly’s value proposition is effectively communicated across teams.

Operational Excellence

• • Drive process improvements and operational efficiency within the technical consulting function.
  • Oversee resource allocation, team structures, and workload balancing to optimize outcomes.
  • Monitor performance metrics and implement action plans to address challenges and scale successes.

Strategic Planning and Innovation

• • Create and execute complex plans to achieve business objectives, considering market dynamics and customer needs.
  • Encourage innovation and continuous improvement in processes, strategies, and team initiatives.
  • Translate Smartly’s vision into actionable strategies for the consulting function, ensuring alignment across all levels.

Qualifications...

• Comprehensive technical expertise in some or all of the following areas:
• Frontend and databases. 
• Modern languages and frameworks such as Javascript ES6, Typescript, Python or Node.js
• AWS, specifically Lambda and S3.
• Marketing measurement solutions including Google and Adobe Analytics. Knowledge of MMPs such as Appsflyer or Adjust is a plus.
• Demonstrated success in driving customer-centric solutions and achieving measurable business results.
• Excellent communication, collaboration, and strategic planning skills. Fluent spoken and written English (fluency in other major languages is a plus but not required). Strong communication skills to effectively interact with customers and internal teams.
• Experience working cross-functionally with product, sales, and marketing teams.
• Track record of driving operational improvements and fostering a culture of innovation and excellence.

Perks & Benefits…

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities 
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities 
• Computer (MAC or PC), phone with plan, & Bose headphones 
• And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.  Salary in USD : $110,000 to $150,000 USD

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