Job Description: 

Softrams is seeking a Senior Product Manager/Health Insurance Policy SME with expertise understanding the Affordable Care Act (ACA) and health insurance marketplace and in translating federal policy into requirements and documenting those requirements as user stories. The Senior Product Manager/Health Insurance Policy SME works with the team to prioritize policy changes and features and build software products. This role is part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. 

Basic Requirements:  

• Ability to successfully obtain a U.S. Federal Position of Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years. 
• A bachelor’s degree is required.  
• 8 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.).   
• 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirements and developing business process models.  
• 3+ years of experience with healthcare IT programs including working with ACA health insurance regulations.  

Additional Qualifications:  

• Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements.  
• Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders.  
• Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand.  
• Comfort with ambiguity and a knack for bringing order to chaos. 
• Experience helping new teams form and norm and the ability to help teams surface and resolve conflict in a healthy way. 
• In-depth knowledge of the ACA and health insurance marketplace.  
• Experience working with public facing civic tech projects. Other government contract experience will be considered.  
• Experience with Scaled Agile Framework (SAFe).  
• Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM).  
• Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems.   

  Responsibilities:

• Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis.  
• Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind.  
• Become an expert in the client’s regulations, policies, and systems. 
• Work with the Product Owner and Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points.   
• Conduct policy analysis toward developing and adapting business requirements.  
• Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback.  
• Work with sprint team to implement and accept user stories as defined.  
• Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting).  
• Develop Change Requests following change control policies and procedures established to monitor and control product vision.  

 

 

Public Trust Clearance:

 Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.