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Who You Are

The Account Manager at Goldin.com will play a crucial role in managing client relationships and ensuring customer satisfaction. This position is integral to the success of our team, focusing on building and maintaining strong partnerships with our clients. The role involves working closely with cross-functional teams to deliver exceptional service and support to our clients.

The Impact You Will Make Here

• Provide excellent customer service for clients at the direction of the Consignment team to encourage client satisfaction and retention.

• Act as a point of contact for clients, addressing their needs and resolving any issues that arise.

• Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.

• Identify opportunities for automation and improvements to save time and improve client satisfaction.

• Pull data and prepare reports for the client or Consignment team as requested

What You Bring to the Team

• Proven experience within the e-commerce, specialty or collectibles industry.

• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

• Excellent problem-solving skills and the ability to handle challenging situations with professionalism.

• Ability to manage multiple clients simultaneously, with a keen attention to detail.

• Proficiency in using CRM software and other account management tools.

• A proactive approach to identifying and pursuing efficiency.

• Bachelor’s degree in business, Marketing, or a related field.

• Minimum of 3-5 years of experience in Collectibles of the Hobby.

• Strong analytical skills and the ability to interpret data to make informed decisions.

• Proficiency in Excel, Smart Sheets or google sheets preferred.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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