Posted:
12/3/2024, 11:47:34 AM
Location(s):
Victoria, Australia ⋅ Melbourne, Victoria, Australia
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics ⋅ Sales & Account Management
Workplace Type:
Remote
The Opportunity:
The core focus of the Senior Manager role is to manage a regional team of customer care agents to resolve customer issues, assist our commercial partners as well as proactively review & improve procedures and experiences that deliver outstanding customer outcomes. The role also encompasses the establishment and management of a global sales operations capability to support Prezzee’s growth aspirations and driving a continuous transformation agenda ensuring the global customer care team is productive, fully utilised and automating repeatable processes.
Key Responsibilities:
About You:
Benefits
The Prezzee Story
Prezzee is a global digital gifting platform that creates human connections through remarkable gifting moments. We create leading digital gift solutions for consumers, businesses and 1000+ brand partners across the world. Founded in 2014, Prezzee has evolved from a two person Australian start-up to a global business with teams and operations in North America, United Kingdom, Australia and New Zealand.
Oh, and if you're wondering about our culture?
Whilst our growth is compelling, we know it’s our people and culture that set us apart, and we're equally proud of being recognised in Australia & New Zealand and in the UK as a 2022 & 2023 Great Place to Work®, as well names Foundry's Computerworld 2024 Best Places to Work in IT.
At Prezzee, every team member plays an important role in the business, leaving a unique footprint on Prezzee’s journey. Our team may be spread out across multiple time zones, but our core values remain the same no matter where you are in the world. As a future employee of Prezzee, you're signing up to give openness, give greatness, give magic, and most importantly, always give a damn.
Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Website: https://www.prezzee.com/
Headquarter Location: Sydney, New South Wales, Australia
Employee Count: 101-250
Year Founded: 2015
IPO Status: Private
Industries: E-Commerce ⋅ E-Commerce Platforms ⋅ Gift ⋅ Gift Card ⋅ Gift Exchange ⋅ Mobile Apps