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Job Description:

Sun Life’s Canadian Operations team is engaged in a large-scale client-experience and digital transformation. To support this multi-year program of work, our Business Architecture team is looking for an experienced, passionate and client-focused Senior Business Architect to help business areas mature their identified capabilities and advance their transformation roadmap.

Role Summary:

As a Senior Business Architect, you lead Target Operating Model (TOM) engagements with selected business areas to examine their current state, help define their future state and North Star strategy, identify opportunities to advance towards the future state and provide a high-level cost/benefit perspective on each prioritized opportunity. Working from a capability perspective, you will build the business area’s capability inventory and establish a plan to evolve these capabilities to support their North Star strategy, which includes a technology strategy in partnership with IT architecture.

What will you do?

Working within Canadian Operations on one business area at a time, you will perform the following:

• Lead Target Operating Model engagements to help business leaders express their strategy and path to their North Star.
• Lead workshops and perform observations to assess the current state, pain points and gaps against the target future state
• Assist in the identification and prioritization of a list of opportunities to close the gaps and help the team advance towards its future state
• Provide a high-level cost/benefit assessment for each prioritized opportunity
• Map each business area's journeys, products, value streams, and request types to the underlying Canadian Operations capability inventory
• Determine how to evolve each capability for greatest business value and client experience (automating, sharing across business areas, mirroring offshore, eliminating low-value demand, etc.)
• Work with IT architects to select the underlying technology/platform that will be used to evolve each business capability
• Show and track progress and impact on the overall Canadian Operations strategy by contributing to the capability roadmap and capability dashboard

What do you need to succeed?

Skills and abilities

• An understanding of technology and how applications enable business capabilities
• Thought leader, inquisitive and comfortable challenging the status quo
• Deep analytical skills, including effectively using modeling tools and methodologies to represent business areas as capabilities and find the highest value evolution path
• Ability to facilitate discussions involving stakeholders with different viewpoints and influence outcomes without a formal position of authority
• Strong partnership skills and the ability to build trusted working relationships
• Excellent verbal and written communication with the ability to adjust content to the audience for a maximum impact at delivery
• Ability to operate in a complex and evolving environment, and work in ambiguous situations
• Ability to effectively manage time in order to meet challenging timelines and organizational goals
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Education and work experience

• A university degree in a business or IT discipline
• 5+ years of experience within a large organization in one or a combination of the following:
• Strategy development and governance
• Design and modeling of business capabilities
• Business architecture
• Mastery of the Microsoft Office Suite
• Experience with collaborative and business process software such as Visio, Miro, Jira, SharePoint and others.
• Experience or knowledge of the products and services of the financial sector, such as wealth management, insurance and investment. (ASSET)

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

82,000/82 000 - 135,000/135 000

Job Category:

Product Owner

Posting End Date:

05/09/2024