Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Salesforce Learning and Communications Lead maintains the Salesforce User Learning Library, facilitates user trainings, and supports change management activities and communications to Salesforce users.

 

This role will directly interact with Salesforce users and participate in the implementation and roll out of new platform enhancements.  

 

Responsibilities

• Prepare communication plans and materials for new and upcoming enhancements.

• Ideas to optimize Salesforce usage and maximize benefits of the platform.

• Host office hours and training sessions for continued education.

• Respond to user inquiries and provide “on demand” assistance.

• Create and maintain “how to” library using various forms of text and video software.

• Perform User Acceptance testing for new enhancement requests.

• Intake of enhancement requirements and coordination with Admin team.

 

Required Qualifications

• 5+ years within a Sales or Sales Enablement organization.

• 1+ years of experience years in the Salesforce Platform.

• 1 + years in training end users on Salesforce as a tool.

• 1+ years of experience gather intake requirements for change requests.

Preferred Qualifications

• Strong understanding of the Aetna Commercial & Specialty Markets business organization.

• Technical writing background.

• Experience in building video content such as Camtasia.

• Clear and concise communicator.  Experience presenting training materials live and in writing.

• Autonomous work ethic with a knack for marketing.

• Proficiency using Microsoft products: Outlook, PowerPoint, SharePoint, Word.

Education

Bachelor’s degree or equivalent experience

Pay Range

The typical pay range for this role is:

$60,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 09/27/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.