Posted:
9/1/2024, 3:01:31 PM
Location(s):
Texas, United States ⋅ Dallas, Texas, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Grade Level (for internal use):
09About the Role:
The Team:
The Wall Street Offices (WSO) Product Support team is responsible for assisting technical and business professionals with S&P's WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product teams.
Responsibilities and Impact:
S&P Global has an opening for a new member of the WSO Product Support team in Dallas. This role gives you an understanding of the Loan syndicate market and how this works in the financial market and this role offers so much to learn in terms of technical/operational aspects of the WSO Product suite. This role requires daily interaction with clients, assisting with usability questions, troubleshooting, and providing installation and configuration assistance for the S&P WSO product suite.
Responsibilities:
Responding to client inquiries via phone and e-mail
Solving challenging client issues relating to the use of WSO software
Working with various internal teams and individuals
Assisting with product upgrades, testing, and documentation
Compensation/Benefits Information:
S&P Global states that the anticipated base salary range for this position is $51,289.00 to $ 91,872.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
What We’re Looking For:
Basic Required Qualifications:
Finance education or experience
Strong PC Skills
Operating system knowledge (installation, configuration, troubleshooting)
Strong Microsoft Excel skills
Strong written and verbal communication skills
Customer service or help desk experience
Able to work in the Dallas, TX office
Additional Preferred Qualifications:
Networking knowledge
BA or BS in Accounting/Economics/Finance or Business
Syndicated Loan Market knowledge
Wall Street Office Application Experience (WSO Admin, Reporting, Agent, DIU, etc.)
Strong math skills
SQL query writing exposure
SQL server/database exposure
Bank Loan or Financial Investment knowledge
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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Website: https://spglobal.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1860
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Analytics ⋅ Business Intelligence ⋅ Credit ⋅ Enterprise Software ⋅ Finance ⋅ Financial Services ⋅ Information Services ⋅ Market Research