As Adobe continues to drive its Experience Manager

(AEM) product line into the Cloud with our SaaS offering

we are looking for customer-facing, technology experts to

provide guidance to customers on their journey. The

Cloud Subject Matter Expert (CSME) will be responsible

for both ensuring a successful transition into the new

Cloud based offering, and continued optimisation and

value realisation once fully running.

The CSME consists of technically savvy individuals who

have extensive experience building, supporting web-

based applications at the application layer. The result we

desire is close collaboration with product engineering and

's to deliver an exceptional experience to AEM Cloud

Service customers. CSME's are trusted advisors to

customers, and the voice of the customer to internal

teams. The CSME team has a strong focus on client

success and customer governance with frequent

interaction with clients ranging from technical

development and operational teams through to senior

leaders and execs. This includes supporting the

continuous improvement of AEM deployments through

technical process, optimization of software

configurations, training and best practices guidance.

What You’ll Do

•The ideal candidate possesses the ability to

comfortably investigate and address

complicated technical issues.

• A strong working knowledge of AEM and related

technologies (such as Java) is essential.

• A passion for helping our customers drives you

navigate through their AEM Cloud journey. You

will engage with customers as they onboard, get

them ready for their launch and then provide

coaching and guidance through their run &

operate phases to ensure they are getting

maximum value from the service.

• Additionally, CSMEs identify patterns of

problems and work closely with AEM product

engineering and SRE teams to drive observability

and develop the procedures and toolsets that are

needed to bridge communication and optimise

the experience of our clients. Candidates should

have demonstrable familiarity with a variety of

modern cloud-native and automation concepts,

practices, and procedures.

What You Need to Succeed

• The CSME team is a problem-finding and

problem-solving team. Candidates should be

keen on learning and exploring new

technologies.

• Proficiency with programming languages (one or more - Java, Python, HTML/CSS/Javascript,

etc.).

Experience with AI/ML in an Operations

environments (AIOps) would be an advantage.

Experience with customising and optimising

AEM, especially AEM Cloud, or an equivalent

content management system.

CSMEs are expected to demonstrate a healthy

degree of inquisitiveness to understand and

improve the status quo to deliver higher value to

our customers and be eager to take on any tasks

that need to be accomplished.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $141,300 -- $259,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

In California, the pay range for this position is $179,400 - $259,800

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.