Rooms Controller

Posted:
8/20/2024, 6:10:24 AM

Location(s):
Newport Beach, California, United States ⋅ California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ IT & Security

Hourly Rate: $25.80

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perks 

  • Free On-Site Parking

  • Free Fitness Center use

  • Discounted meals, complimentary soft drinks

  • Department celebrations

  • Associate Appreciation Week

  • Monthly associate recognition and reward programs

  • Company branded winter coat, uniform, and work shoe stipend provided

  • Discounted Bus Pass

  • Carpool Incentives

 

As a Rooms Controller, a typical day will include:  

  • Assigns a room according to guest requests and preferences whenever possible. 

  • Reviews/Tracks/Accommodates requests for room/check-out changes when possible.  

  • Performs duplicate reservation checks; block rooms.  

  • Confirms reservations and cancellations.   

  • Communicates to appropriate staff that there are guests who are waiting for an available room.    

  • Organizes and coordinates check-in/pre-registration procedures for arriving groups.  

  • Reviews requests for late check-outs and approves according to occupancy.   

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Rooms Controller at MVW:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide Corporation

Website: https://marriottvacationsworldwide.com/

Headquarter Location: Orlando, Florida, United States

Employee Count: 10001+

Year Founded: 1984

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Hotel ⋅ Rental ⋅ Tourism ⋅ Travel