The Service Supervisor is responsible for ensuring uninterrupted, safe, and high-quality operation of elevators, escalators, and moving walkways across company-managed sites. This role encompasses full-cycle service management, including planning, execution, and control of maintenance activities, compliance with legal and contractual obligations, and coordination between internal teams and customers. This position is critical for operational continuity, legal compliance and customer satisfaction. It mitigates risks of equipment failure in high-traffic areas (shopping centers), ensuring safety and reliability.

Key Areas of Responsibility:

Operational Oversight:

• Supervise and organize service activities across multiple sites, ensuring adherence to maintenance schedules and quality standards.
• Monitor and control staff performance, work schedules, and compliance with labor laws.

Technical Management:

• Oversee preventive and corrective maintenance of vertical transportation equipment.
• Resolve technical issues promptly to minimize downtime and ensure safety.

Compliance & Safety:

• Ensure compliance with industrial safety standards and local legislation.
• Manage certification and inspection of tools, equipment, and personal protective gear.

Financial & Administrative Control:

• Prepare and analyze financial reports related to service operations, labor costs, and departmental budgets.
• Handle documentation for completed work, including cost calculations and customer confirmations.

Customer Relationship Management:

• Maintain strong communication with clients to ensure satisfaction and timely resolution of service-related concerns.
• Manage contracts for additional work and oversee audits for quality
• assurance.

Team Development:

• Organize training programs (theory and practical) for technical staff.
• Conduct audits to assess employees’ knowledge and performance.

Business Support Activities:

• Participate in internal meetings with cross-functional teams (Engineering, EHS, HR, Finance).

Support T-business and O-business processes, including estimates, commercial offers, and contract execution.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].