About Resolution Life

Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive.  We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.

The Opportunity - 12-month fixed term contract

The Finance Systems, Operations and Reinsurance Chapter plays a critical role in managing Resolution Life’s financial integrity through efficient cash payments, receipting, reconciliations, and bank account oversight. This team also supports broader business functions by administering expense management processes and ensuring seamless financial operations. Within this dynamic environment, the Accounts Receivable (AR) function is essential to maintaining accurate and timely processing of incoming cash transactions, managing exceptions, and resolving queries across various platforms including ORMB and banking portals.
 

This role is central to the day-to-day execution of AR activities, including billing, receipting, month-end close processes, and reconciliation tasks. It requires a proactive approach to managing unmatched money queues, handling escalations, supporting audits, and maintaining compliance with internal controls. The successful candidate will also contribute to quarterly banking reviews, credit card management, and premium receipting, while continuously identifying opportunities for process and system improvements.
 

Collaboration is key, with daily engagement alongside offshore teams to ensure business-as-usual operations are delivered efficiently. The role demands strong communication and stakeholder management skills, a solid understanding of accounting principles, and the ability to thrive in a fast-paced, agile environment. Experience in life insurance or financial services, along with familiarity with Oracle Fusion ERP, will be highly regarded.
 

How will you make an impact?

• AR Billing and Receipting

• AR month end close process

• AR invoice aging and follow ups

• Monthly reconciliations

• ORMB unmatched money queues management

• Management of the email escalations from AR & MIMO inbox

• Requests for payment trace

• Banking portal management (New users, amendments etc)

• Credit Card application and management

• Premium receipting (TSB Client)

• Quarterly banking control review (SailPoint Access, limits etc)

• Quarterly confirmation of Assets held

• Support reconciliations for products administered

• Customer queries and complaint support

• Support internal and external audits

• SOP documentation review and uplift
   

About you

To be successful in this role, you will demonstrate the following:

• Problem-solving mindset with the ability to propose innovative process and system improvements.

• Proactive & outcome driven – able to drive the outcomes with different business units, working to tight deadlines in an agile environment

• Collaborative and supportive working style

• Strong relationship management skills – ability to communicate clearly and manage internal/external

• A bachelor's degree in business administration, accounting, finance, or related field preferred

• Good understanding of accounting and accounts receivable principles

• Ability to proactively prioritise, multitask, and taking ownership on delegated tasks

• Compliance with internal controls to ensure all risk areas are minimised

• Excellent verbal and written communication skills

• Ability work as part of a broader team

• Intermediate computer software skills, including Excel and Accounting packages
   

Why Join Us?

At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Career pathways, including local and global mobility opportunities

• Leading Learning Platforms and support in professional development

• Health and Wellbeing Programs

Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at [email protected].

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