Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

We are seeking an Associate Product Manager to support the Health & Dental portfolio within the Affinity business. This role plays a key part in maintaining and evolving our product shelf, ensuring it remains competitive, compliant, and aligned with customer and sponsor needs. The Associate Product Manager will collaborate closely with product leaders, pricing, underwriting, marketing, distribution, and operations to support product enhancements, market intelligence, and day-to-day product management activities.

This role is ideal for someone who brings strong analytical skills, an understanding of insurance products, and a collaborative approach to driving product improvements and supporting business growth.

Responsibilities

Product Support & Subject Matter Expertise

• Serve as a product SME, responding to inquiries and providing guidance to distribution partners, customer service, claims, and other internal teams.
• Interpret product contracts and documentation to ensure clarity and consistency across channels.
• Partner with Marketing to support development and maintenance of product collateral, digital content, and advisor-facing materials.

Product Maintenance & Continuous Improvement

• Assist with annual product reviews, identifying enhancement opportunities and contributing to product improvement recommendations.
• Support implementation of product changes, including regulatory updates, compliance requirements, and feature enhancements.
• Document product updates and ensure alignment across internal teams and stakeholders.

Business Development & Cross-Functional Collaboration

• Work closely with Pricing, Underwriting, Legal, Compliance, Account Management, and Technology to support new sponsor onboarding, product launches, and plan updates.
• Assist with business case development and implementation activities for new or enhanced offerings.
• Collaborate with internal partners to ensure seamless execution across the product lifecycle.

Competitive & Market Intelligence

• Conduct market and competitive analyses to monitor trends, identify gaps, and surface opportunities for differentiation.
• Synthesize insights into actionable recommendations that support product strategy and portfolio growth.

Governance & Stakeholder Engagement

• Provide clear, concise updates on product initiatives, timelines, and risks to product leadership.
• Participate in governance meetings and support alignment across product, distribution, marketing, and operations.
• Build strong working relationships with internal and external stakeholders to drive clarity and progress.

Leadership Competencies

• Customer-Centric Mindset: Focuses on delivering value and clarity for customers and distribution partners.
• Influence & Collaboration: Works effectively across teams and influences outcomes without direct authority.
• Analytical Thinking: Uses data, insights, and structured analysis to support product decisions.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Proactive Problem-Solving: Identifies issues early and collaborates to develop solutions.

Measures of Success

• Timely Execution: Product updates, collateral, and documentation completed within expected timelines.
• Quality of Deliverables: Clear, accurate, and actionable product insights and support.
• Stakeholder Feedback: Positive feedback from product leaders and cross-functional partners.
• Market Insightfulness: Actionable competitive intelligence that supports product strategy.
• Operational Readiness: Effective support for product implementations and launches.

Qualifications

• Bachelor’s degree required.
• 2–4 years of experience in product management, insurance, financial services, or a related field.
• Strong understanding of insurance concepts (Health, Dental, Affinity, Group, or Individual insurance experience preferred).
• Ability to interpret product documentation and translate it into clear guidance.
• Experience analyzing data and synthesizing insights into recommendations.
• Strong communication, collaboration, and project coordination skills.
• Ability to manage multiple priorities and work effectively in a hybrid environment (three days in-office per week).

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.