Job Summary:
The Program, Project & Service Management Manager is responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. This role involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements. The manager will oversee milestones, dependencies, and stakeholder engagement while ensuring alignment with financial, contractual, and operational commitments.

Key Responsibilities:

Program and Service Delivery:

• Deliver business and technology outcomes for assigned programs, projects, or contracted services.
• Ensure adherence to schedule, budget, quality, and service level requirements.

Service Monitoring and Control:

• Leverage standard tools, methodologies, and processes to monitor and control service level agreements.
• Track, measure, and report project costs, performance issues, and risks.

Stakeholder Management:

• Manage milestones and dependencies across multiple stakeholders.
• Facilitate effective communication and collaboration among stakeholders to ensure alignment and progress.

Financial and Contractual Management:

• Manage financial, contractual, and operational commitments in alignment with contract and cost management targets.
• Ensure compliance with contractual obligations and cost management goals.

Resource Planning and Management:

• Plan and manage resource staffing requirements to meet program and service delivery needs.
• Optimize resource allocation and utilization to achieve project objectives.

Qualifications:

• Proven experience in program, project, and service management roles.
• Strong knowledge of project management methodologies, tools, and processes.
• Excellent stakeholder management and communication skills.
• Demonstrated ability to manage financial, contractual, and operational commitments.
• Proficiency in tracking and reporting project costs, performance, and risks.
• Experience in resource planning and staffing management.
• Ability to manage complex programs and services with multiple stakeholders.
• Strong analytical and problem-solving skills.

Education:

• Bachelor’s degree in [Insert relevant field, e.g., Business Administration, Information Technology, or related discipline].

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.