Job Summary:

As part of the IT Service Delivery team, the Service Desk L1 Onboarding/ Offboarding Specialist will support the onboarding/offboarding functions. This position will report to the Service Desk manager and will work with managers and IT to assist in manager needs and IT account creation processes, build laptops, and able to assist new hires with any questions during their first week of onboarding training. The primary focus and responsibilities of this position will be to hire/terminate those that join or leave Global. You will be involved with troubleshooting and helpdesk assistance will be required.


This position is based out of Waltham, Massachusetts. We offer a flexible work environment. This means working up to 2 days a week remotely and the rest of the time in the office.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.  

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. 

Job Description:

• Setup and maintenance of desktop and laptop computers, printers, mobile devices, and other equipment for onboarding
• Assisting in the onboarding and offboarding process of employees
• Host new hire orientations as needed. Representing IT and must be able to speak layman’s terms or translate tech speak to those that are not tech savvy
• Coordinate and interface with HR to ensure hires are created in a timely manner
• Providing proactive support and training to the user community
• Providing desk side or remote assistance to end users in the use of existing and new technologies, hardware, and software
• Assisting end users with installation, configuration and troubleshooting of hardware and software to ensure continued usability of equipment and software
• Contributing knowledge and updated information into Global’s IT Knowledge Base.
• Additional hours may be required for problem management and special projects.
• Participation in Global’s “off-hours” coverage rotation
• Tracking open issues using Global’s ticketing system

Additional Job Description:

• High School diploma/GED required
• Bachelor’s degree in Computer Science desired
• Minimum 1-2 years as a Tier I Technical Support Specialist
• A basic understanding of Microsoft Active Directory, DNS, DHCP and IP Networking.
• Capable of building user workstations and/or laptops.
• Strong working knowledge of Laptops, Desktops and Printers support
• Ability to effectively support remote users via phone, email, and desktop remote control software.
• Have a strong working knowledge of the Apple ecosystem and able to troubleshoot Mobile Device Issues (iPhones, iPads)
• Basic phone PBX skills.

Desired Technical Skills include:

• Experience with Active Directory
• Strong working knowledge of Windows 10
• WDS and SCCM deployment
• Experience with iOS as an IT professional

NON-TECHNICAL SKILLS: 

• The ability to work independently or in a group setting.
• Highly organized and time management skills
• Public speaking- must be able to speak to a group.
• Ability to find technology workarounds to issues that cannot be resolved in a timely fashion.
• Good organizational skills.
• Good verbal and written communications skills.
• Desire to be challenged.

Pay Range:

$25.38 - $35.43

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead – We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you. 

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. 

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.  

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.