About the Team

Directly supports the Associate Learning & Development team at SSC-B. Providing content development support and maintenance of courseware as required. Work includes using a variety of authoring tools to translate detailed design documents into deliverables that support associate onboarding and development.

Job Summary:

This role will work closely with India tech business units to advise the business on suitable learning solutions which will drive organizational performance whilst building strong relationships with a complex range of stakeholders, collaborating and challenging to ensure best learning solutions are delivered. This role also involves developing and facilitating behavioral programs.

Roles & Responsibilities:

Core Responsibilities:

• Consult leadership and key tech business stakeholders to design appropriate and effective learning interventions for tech.
• Work with stakeholders and subject matter experts to determine training needs and work quickly to identify, build further improvements to Customer facing Learning curriculum.
• Gain insights to the business, capability gaps and learning needs and demonstrates value of learning interventions by linking to the business objectives.
• Consult into the business to help HR Business Partners and business leaders understand how to leverage standard talent processes to address their specific functional needs.
• Collaborate with external vendors for programs and ensure program effectiveness.
• Develop and lead engaging and impactful virtual training sessions as well as instructor led sessions as required.
• Work with the other L&D leads to drive our high performing team, and ensure standard competencies are integrated into our learning pathways.
• Develop measures, benchmarks, or scorecards to monitor the effectiveness of learning and development efforts; apply these measures to drive progress in talent management and retention.
• Consistently assess programs to ensure they are relevant to the needs of the changing business.
• Challenge the status quo in segment and in central learning & development, to promote and drive the application of learning interventions and policy.

Years of Experience:

• Overall HR or Equivalent experience of 4-6 years, out of which at least min 2 years of L&D Experience.
• Experience in establishing credibility with HR Leaders and business executives through consulting.
• Exceptional stakeholder management and cross-functional skills.
• Strong interpersonal and communication skills.
• Ability to bring innovative Learning & Development ideas and proposals to the team that can improve associate career development.
• Self-starter, ability to learn fast and contribute.
• Ability to build strong organizational knowledge and understanding of the current gaps within capability development.
• Passion for career development, training, leadership, and helping associates develop to their fullest potential.
• Team-orientated, engaging, and energetic.
• Shares our values, and work in accordance with those values.

Skill Set Required

Primary Skills (must have)

• Learning Needs Analysis
• Content Creation/Instructional Design
• Organizational Development
• Project Management
• Vendor Management
• Learning & Development Metrics

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Candidate must have completed their graduation. A degree in HR/Learning would be preferable.

Certifications and Learning Attestations would be ideal.