At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Endless Summer Resort – Surfside Inn and Suites

Join the team at this beachy, surf-themed hotel with a relaxed and easy vibe.

Job Specifics

• Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards. 
• Handles assignments in a timely manner and follows up with leadership team. 
• Follows and ensures compliance to all hotel key control procedures by staff 
• Follows and ensures compliance with lost and found procedures 
• Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies. 
• Prepares work orders for repair, renovation or replacement with Director approval 
• Coordinates restocking of storage areas 
• Maintains proper condition of inventories 
• Handles complaints in accordance with Loews Hotels “Handle Guest Complaint” standards, ensuring guest satisfaction 
• Provides employees an outstanding model of professional conduct, high morale, and guest service. 
• Consistently demonstrates excellent guest service skills. 
• Interacts daily in a positive manner with guests and staff. 
• Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence 
• Performs multiple activities to meet time critical deadlines 
• Able to operate floor and carpet care equipment 
• Knowledgeable of Loews Hotels training guidelines and procedures 
• Ensures compliance with established cleaning procedures 
• Reports needed office and public area repairs immediately to Engineering department 
• Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager, informs Director of redecorating needs 
• Prepares Engineering work orders as needed 
• Comply with OSHA regulations & ensure hotel life safety 
• Participates in daily/weekly/monthly department meetings and training sessions 
• Answers Housekeeping phones according to Loews Hotels standards 
• Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping 

General

• Promotes and applies teamwork skills at all times 
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance 
• Is polite, friendly, and helpful to guests, management and fellow employees 
• Executes emergency procedures in accordance with hotel standards 
• Complies with required safety regulations and procedures 
• Attends appropriate hotel meetings and training sessions 
• Maintains cleanliness and excellent condition of equipment and work area 
• Complies with hotel standards, policies and rules 
• Recycles whenever possible 
• Remains current with hotel information and changes 
• Complies with hotel uniform and grooming standard

Qualifications

• Dedicated professional working at the highest standards of quality service and staff development
• Minimum two years Housekeeping or related experience with cleaning equipment
• Outstanding communication skills – oral and written
• Excellent organizational and leadership abilities
• Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 150 lbs. 
• Good visual acuity
• Must be a self-starter and have good organizational skills
• Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
• Knowledge of and ability to use Pressure washers, Street sweepers, Scrubber machines
• Requires extensive standing, walking, lifting and bending
• Able to work a flexible schedule, including nights, weekends and holidays
• Able to communicate well in conversational English