It's fun to work in a company where people truly BELIEVE in what they're doing! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. 

Primary Responsibilities:

• Oversee a fleet of 250-300+ drivers and provide after-hours service
• Proficient in basic AS400 dispatch functions
• Maintain a driver-friendly attitude
• Answer calls and keep Qualcomm messages updated within 15 minutes to promptly address driver needs
• Communicate effectively with Dispatch Managers and Team Leads through shift change reports and individual emails
• Keep PTAs (Planned Time at Appointment) updated and collaborate with the track and plan team to ensure efficient freight service and fleet movement
• Report to Dispatch Manager Team Lead and Extended Operations Supervisor

Skills and Qualifications:

• Strong problem-solving abilities
• Service-driven mindset
• Ability to multitask efficiently in a fast-paced environment
• Excellent organizational skills
• Proficiency in typing and data entry
• Familiarity with Microsoft Outlook, Excel, and AS400
• Attention to detail and accuracy
• Independence and self-motivation
• Analytical skills and results-driven approach
• Effective communication skills, both written and verbal
• Ability to collaborate across departments
• Information gathering and monitoring skills
• Adaptability to changing situations

Experience:

• High School Diploma required
• Associate degree preferred but not mandatory
• Previous experience as an office assistant or in customer service is advantageous

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position

Western Express is an equal opportunity employer committed to diversity and inclusion in the workplace.