Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. 

Primary Responsibilities:

• Oversee a fleet of 250-300+ drivers and provide after-hours service
• Proficient in basic AS400 dispatch functions
• Maintain a driver-friendly attitude
• Answer calls and keep Qualcomm messages updated within 15 minutes to promptly address driver needs
• Communicate effectively with Dispatch Managers and Team Leads through shift change reports and individual emails
• Keep PTAs (Planned Time at Appointment) updated and collaborate with the track and plan team to ensure efficient freight service and fleet movement
• Report to Dispatch Manager Team Lead and Extended Operations Supervisor

Skills and Qualifications:

• Strong problem-solving abilities
• Service-driven mindset
• Ability to multitask efficiently in a fast-paced environment
• Excellent organizational skills
• Proficiency in typing and data entry
• Familiarity with Microsoft Outlook, Excel, and AS400
• Attention to detail and accuracy
• Independence and self-motivation
• Analytical skills and results-driven approach
• Effective communication skills, both written and verbal
• Ability to collaborate across departments
• Information gathering and monitoring skills
• Adaptability to changing situations

Experience:

• High School Diploma required
• Associate degree preferred but not mandatory
• Previous experience as an office assistant or in customer service is advantageous

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon_ employment, employees may be required to have their picture taken.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.